Director, SAP Commerce Cloud Operations

We are seeking a seasoned and strategic Director of SAP Commerce Cloud Operations to lead the operational management, optimization, and support of our SAP Commerce Cloud platform. The role requires deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results driven mindset.

Key Responsibilities

• Lead day to day operations and support SAP Commerce Cloud environments.
• Establish and enforce SLAs, KPIs, and incident response protocols.
• Ensure high availability, performance, and uptime of the commerce platform.
• Collaborate with business, product, and IT leadership to align commerce operations with business goals.
• Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements.
• Build and lead a team of engineers, DevOps professionals, and support staff.
• Foster a culture of continuous improvement, accountability, and innovation.
• Ensure compliance with data security policies, privacy regulations (e.g., GDPR), and audit requirements.
• Lead risk assessments and mitigation planning for the platform.
• Drive automation of deployment, monitoring, and support processes.
• Lead performance tuning, capacity planning, and root cause analysis of system issues.
• Work comfortably in internationally distributed teams.

Qualifications

• Bachelor's or master's degree in computer science, information technology, or a related field.
• 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.
• Proven track record of managing large scale digital commerce operations.
• Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.
• Experience with CI/CD pipelines, monitoring tools (e.g., Dynatrace, Splunk), and automation frameworks.
• Exceptional leadership, communication, and cross functional collaboration skills.
• ITIL or similar certification a plus.

Nice to Have

• SAP Certified Development Specialist - SAP Commerce Cloud.
• Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, and other enterprise systems.
• Agile or SAFe delivery model experience.

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Scope, Complexity, and Management Duties

Direct a large complex section of a department with significant scope and financial and operational impact. May focus on executing large and very complex/complicated processes, making recommendations for objectives, policies, and plans of sub functions, developing proposed budgets, and managing approved budgets. Operate with substantial latitude for un reviewed action or decision. Plays a role in high level projects that impact the company's future direction. Supervises activities through several managers or senior professional staff responsible for operation of assigned areas. Interacts regularly with executives, major customers, and stakeholders. Can hire, terminate, or promote staff and make decisions on salary increases, performance reviews, and disciplinary actions.

Performance Requirements

Performance is evaluated against professional behavior, consistently meeting or exceeding expectations. Pay transparency information is provided in accordance with the EU Pay Transparency Directive (Directive (EU) 2023/970) and its national implementation.

Equal Employment Opportunity

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.