Director of Contact Tech & AI Innovation

Posted 27 minutes ago by PRA GROUP, INC.

Permanent

Full Time

Other

Ayrshire, Kilmarnock, United Kingdom, KA1 1

Job Description

PRA Group, INC. is seeking a strategic Head of Contact Technologies to own Genesys Cloud across Europe, shaping the platform roadmap and prioritising capabilities for voice, digital channels and AI-powered interactions.

You will lead technical delivery, manage budgets and supplier relationships, and build a small specialist team while partnering with operations, IT and compliance to drive measurable outcomes.