Director of Clinical Operations and Education
Posted 6 days 1 hour ago by NHS
StJohn Ambulance Cymru trains around 25,000 people per year in First Aid and provides medical cover at around 1000 events ranging from World Tour gigs and internationalsporting fixtures through to community events across Wales.
Our2000 volunteers and young people undertake educational programmes, such as Event Responder, to gain the skills to provide this service to communities.
In addition to this we provide falls and mental health response and safe transport services for the NHS.
As our new Director of Clinical Operations and Education you will hold executive accountability through the heads of response and education for the planning, delivery, quality and reliability of these services as well as the experience of our volunteers patients and employees.
As a registrant you will advocate for our patients and with our Chief Medical Officer, a senior volunteer post, make sure our clinical systems, policies and outcomes are sector leading.
Working directly to the CEO and with our Strategy Wales as Community of Lifesavers moving into its second year and following our investment in fleet and equipment in 2025 its a great time to join our charity.
To arrange an informal visit or further conversation with Richard Lee our CEO please contact his Executive Assistant Jane Merrell.
Main duties of the jobThis role reports directly to the Chief Executive Officer and is a key member of the Executive Leadership Team and our organisation's clinical lead. The ELT have shared accountability for the experience of our St John People, both volunteers and employees, and for role modelling our culture, values and behaviours. Leading our response and education teams which includes all operational activity, logistics and fleet as well as our education teams you will be accountable for the delivery of services that Wales relies upon.
In addition, as our most senior clinician, with the support of our Chief Medical Officer - a volunteer post, and Clinical Trustees, you will ensure the highest standards of clinical governance and safety. In order to be a visible leader and to understand our services, regular travel throughout Wales will be a requirement for this role.
About usAt St John Ambulance Cymru we provide around 24 hours support to the NHS ambulance service operating the national falls response service for Wales and national mental health, non-secure, transport services.
We provide medical care at over 1200 events per year ranging from international and national sporting fixtures and concerts through large crowd cultural events such as the Eisteddfod and smaller local community events and night time economy schemes.
Our people complete education programmes as Event and Emergency Responders as well as a host of other operational qualifications.
We train around 25,000 people per annum in First Aid and associated safety courses for their workplace through our training enterprise.
Our Strategy for is called A Community of Lifesavers. Our priorities are improving the experience of our people, increasing our focus on community education, making sure our children and young people thrive and becoming more sustainable and inclusive.
Job responsibilitiesKey duties and responsibilities:
PeopleInspire leaders across your directorate and the wider organisation to be the best they can be, valuing feedback, challenge and development as essential.
Define and deliver initiatives to improve operational and clinical effectiveness and performance across all operational and education focused areas of SJAC.
Ensure that our people and those who rely on us are at the forefront of our planning and decisions.
Lead with our Chief Commissioner our most senior volunteer, to provide equity of experience to our volunteers and employees.
DeliveryLead our operational activity ensuring operational and clinical quality and reliability.
Lead our clinical standards to be the best in the sector.
Lead our education teams to deliver the best training and education for our people and in communities across Wales.
Lead our support teams to deliver a best in class logistics and fleet system across the charity.
Chairing our Serious Incident Group, ensuring that we are operating safely and managing incidents well when they occur.
Develop an operational dashboard to track progress.
Work with the Chief Executive, ELT and other key stakeholders to develop and deliver our strategy Wales as a Community of Lifesavers.
Lead the development of a comprehensive clinical operational strategy that delivers our services and our mission.
Identify and plan key work streams to achieve the strategy and monitoring progress of delivery.
Along with the wider ELT relentlessly promote inclusive practices, ensuring equal opportunities and inclusiveness across the workforce and all areas of accountability.
Act as a strategic advisor to the ELT and Board on all clinical and operational matters, including ensuring our education activity supports and advances this.
Provide information and assurance to the Board relating to the portfolio, via the Audit, Risk and Governance and Clinical committees.
Embody and exemplify the charity's values at all times and hold others to account for the same.
Demonstrate a commitment to inclusion and welcoming diversity, championing equality of treatment and opportunity.
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post holder.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of St John Ambulance Cymru. It is expected that the post holder will be as positive and flexible as possible in this regard.
Person Specification Qualifications- Registration with HCPC, NMC or GMC
- Recognised leadership qualification
- Significant experience of leading a large multi site dispersed clinical workforce
- Demonstrable understanding of Clinical Governance frameworks and providing safe services
- Significant experience of budget responsibility and delivery against financial plans.
- Significant experience of managing contracts and delivering against key performance indicators
- Significant experience of improving and transforming services
- Experience of leading robust governance systems and providing assurance
- Experience of planning and organisational skills across a wide portfolio
- Significant successful experience of leading services provided by both volunteers & employees
- Experience of providing NHS services and knowledge of how they are commissioned
- Experience of leading clinical education planning and delivery
- Committed to delivering excellent experience for all
- Can do approach and commitment to succeed
- Ability to develop and deliver with a team at Executive and Directorate levels
- Absolute commitment to role modelling our St John Ambulance Cymru values of Compassion, Quality, Inclusion and Integrity, and helping others do the same
- Ability to work outside normal working hours when absolutely necessary
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.