Director, Incident Management & Service Continuity

Hines is seeking a Director - REPAC to lead a strategic incident management framework tailored to JPMC's needs, ensuring high-quality, compliant, and efficient services while mitigating operational risks. You will steer service evolution and align delivery with SLAs and governance.

You will supervise REPAC managers and staff, foster accountability and high performance, and collaborate across functions to drive consistency and excellence in incident response and resilience.