Director, Client Onboarding - OKYC

• Lead large, multi-disciplinary teams across KYC onboarding, OKYC and banking servicing activities
• Set and deliver strategic priorities improving client experience, operational performance and business outcomes
• Drive transformation, automation and agentic initiatives to reduce end-to-end cycle times and simplify client journeys
• Develop high-performing leadership teams through coaching, succession planning and talent development
• Champion continuous improvement and remove inefficiencies in ways of working
• Use data, insight and operational metrics to inform decisions and deliver sustainable outcomes
• Strengthen risk and control environments across onboarding, OKYC and servicing activities
• Build partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams
• Support CIB's North Star strategy and help grow the business safely, efficiently and sustainably
• Modernise onboarding and servicing through a client-facing portal and agentic solutions
• Travel between Edinburgh, London and other hub sites as required

Requirements

• Significant experience, typically gained over 8+ years, leading large, multi-skilled teams within banking or financial services
• Strong knowledge of KYC, OKYC, KYB, onboarding and client servicing in a regulated environment
• Ability to lead, motivate and inspire large teams through change, transformation and ambiguity
• Track record of delivering strong client, colleague and business outcomes through leadership, talent development and stakeholder influence
• Strong risk and control awareness, with ability to apply frameworks effectively
• Proven ability to lead and deliver sustainable change, simplification and process improvement at scale
• Ability to use data, analytics, automation and emerging technologies to improve performance and operational efficiency
• Understanding of how agentic solutions can be applied within operational processes would be beneficial

Core Competencies

Demonstrates expertise in leading large, multi-disciplinary teams within banking and financial services, with a strong focus on KYC, OKYC, and client servicing. Proven ability to drive transformation, improve operational efficiency, and deliver sustainable business outcomes through data-driven decision-making and talent development.

Highest-signal resume keywords

• KYC Management
• Team Leadership
• Process Improvement
• Data Analytics
• Risk Management

ATS Optimization Keywords Hard Skills

• KYC
• OKYC
• KYB
• Onboarding
• Client Servicing
• Process Improvement
• Data Analytics
• Automation
• Change Management
• Operational Efficiency

Soft Skills

• Leadership
• Motivation
• Coaching
• Stakeholder Influence
• Continuous Improvement

Industry Keywords

• Banking
• Financial Services
• Regulated Environment
• Operational Metrics
• Risk and Control Frameworks

Tools & Technologies

• Client-Facing Portal
• Agentic Solutions