Director, AI-Powered Customer Engagement

Genesys in Galway, Ireland, seeks a Director of Product Management for Digital AI Engagement to define and execute AI-powered engagement across Genesys Cloud. Lead strategy, collaboration with AI platforms, and scale AI across messaging, email, and customer journeys.

The role focuses on translating AI capabilities into measurable business value and coordinating with product, engineering, data science, and market-facing teams to drive adoption and impact.