Digital UX Strategy Lead

NFU Mutual is seeking a Digital User Experience Manager to lead our digital UX strategy and roadmap, spanning website, online accounts, self-service journeys and digital communications. You will own the design system, accessibility governance and how we measure and optimise the digital customer experience.

You'll collaborate with Customer Experience, Marketing, Distribution and Technology to connect journeys across channels, manage suppliers and budgets, and grow in-house UX capability.