Digital Services Support Manager - Hertfordshire Fire and Rescue Service

Digital Services Support Manager - Hertfordshire Fire and Rescue Service

We're looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.

Responsibilities

• For the day-to-day support of all applications, infrastructure and communications equipment
• Work and liaise with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you
• Creating technical designs and specifications
• Deliver projects within timescales and within budget
• Responsible for the Incidents and Problems process for Digital Services
• Be an active member of the Change Control Board, Service Reviews and Project meetings
• You will also be required to provide out of hours escalation support to the out of hours engineers on every other week

Advertising

Our jobs attract over 15,000 page views per month. You can advertise a job on the NFCC website for 30 days

Members of NFCC can advertise jobs for FREE