Digital Legal Assistant Apprentice

Role Overview

This role is within Waddel & Mackintosh's Digital Team, supporting conveyancing work in the Troon office. The apprentice will work towards an SCQF Level 6 Qualification over the duration of the apprenticeship, with the potential to transition to a full time role upon completion.

Responsibilities

• First response to all incoming enquiries, problem solving and ensuring accurate transfer of calls and messages to internal stakeholders.
• Serve as a superuser in Denovo, assisting solicitors with opening and ongoing management of client matters.
• Draft, format and manage legal documents, correspondence and court forms using Microsoft Word and Denovo document automation tools.
• Manage solicitor diaries, appointments, court deadlines and key matter dates using Microsoft Outlook and Teams calendars.
• Support legal cashiering, billing and financial administration processes through Cashroom.
• Use Microsoft Power BI and Denovo reporting tools to monitor workload, matter progress, key performance indicators and service delivery metrics.
• Utilise Microsoft Office tools to email with Outlook, use Teams and update records in Excel.

Qualifications

• Trustworthy
• Reliable
• Willing to learn

Salary

£24,479 per annum

Working Hours

Monday to Thursday 9:15 am - 5:15 pm, Friday 9:15 am - 4:45 pm

Benefits

• 23 days annual leave + 9 statutory days

Apprenticeship Training

A dedicated QA skills coach and mentor will provide comprehensive support throughout the apprenticeship. You will receive structured learning, immersive training and one to one guidance to develop the skills required for success in the role. On completion, you will obtain a nationally recognised qualification at SCQF Level 6.