Dialer & Capacity Planning Lead - Multi-Channel Ops

A prominent global finance company in Kilmarnock is seeking a Contact & Capacity Planning Manager to lead and optimise contact operations and capacity planning. You will manage a multi-disciplinary team, drive performance improvements through data analysis, and ensure compliance with OFCOM guidelines. The ideal candidate will have a strong background in contact centre management and capacity planning methodologies, along with excellent problem-solving and analytical skills. This full-time role offers an opportunity to significantly impact the company's operational efficiency.