Diagnostics Engagement Liaison

Hours: 37.5 hr per week between Monday Friday opening hours 8am 5pm (excluding bank holidays)

Accountable to: Head of Diagnostics

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Note that our roles are not being considered for sponsorship at this time

We are seeking a motivated and professional Telemarketer to join our Diagnostics team.

Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.

Main duties of the job

The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services.

You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS related forums, helping to position FCMS as a trusted partner in healthcare delivery.

Job responsibilities

• Proactively contact GP practices within designated areas via telephone and email
• Build and maintain strong, professional relationships with practice staff and decision makers
• Promote and clearly communicate FCMS diagnostic services
• Identify opportunities to attend PCN meetings and other NHS forums
• Arrange appointments, meetings, and presentations with key stakeholders
• Maintain accurate records of communications and outcomes.
• Follow up on leads and nurture ongoing relationships
• Work closely with internal teams to align messaging and service offerings

Key expectations

• Previous experience in telemarketing, sales, or customer engagement roles
• Excellent communication and interpersonal skills
• Confident speaking with healthcare professionals and stakeholders
• Strong organisational skills and attention to detail
• Ability to build rapport quickly and maintain professional relationships
• Self motivated with a proactive approach to work
• Experience working within or alongside the NHS or healthcare sector (desirable but not essential)
• Hold Full UK car licence and willing to travel across the UK.

Personal Attributes

• Professional and articulate
• Resilient and target driven
• Positive and enthusiastic approach
• Ability to work independently and as part of a team

Benefits

• NHS Pension
• Cycle to Work Scheme
• Attendance Bonus
• Free Tea & Coffee
• Eye Care Contributions

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For driver positions you will also be required to undertake a driver check.

Person Specification

Qualifications

• A good level of literacy is required for this position.
• IT literate.
• Communication skills (verbal and written)
• GCSE/O Level English and Maths

Other

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

Experience

• Experience of working in an office carrying out administration.
• Experience of computer programmes and IT systems.
• Experience taking calls and dealing with enquiries over the phone.
• Able to work under pressure and have a degree of resilience.
• Able to demonstrate effective partnership/team working.
• Information Governance understanding and awareness.
• Experience within a healthcare environment.
• Experience of clinical systems.
• Clinical governance understanding and awareness.
• Understanding of ISO 9001.

£25,000 to £30,000 a year, depending on experience.