Desktop Team Lead

Job Title: Desktop Team Lead
Location: Doncaster
Working model: Onsite/5 days
Salary: £38,000-£42,000

Why Apply?
Our client, a well-established organisation with a strong focus on IT service excellence, is looking for a Desktop Team Lead to help drive the day-to-day performance of their Desktop Support Team. This is an excellent opportunity for an experienced desktop support professional ready to step into a leadership role, providing technical guidance, coordination and supervisory support across a busy end-user support function.

Responsibilities

• Provide technical leadership and line management support to the Desktop Support Team
• Analyse, plan and assign tasks to engineers, ensuring service levels are maintained and resourcing gaps covered
• Create timely and accurate service reports, documents and guides in line with document handling procedures
• Assist and deputise in managing incident, problem and escalation management, customer complaints and service improvement
• Support the collection and review of service transition documentation, coordinating handover into operational support
• Contribute to recruitment of support staff, including job descriptions, adverts, interviews and onboarding
• Support adherence to policy, procedures and service standards, including asset management and device provisioning
• Diagnose and resolve hardware, software and OS related issues, applying structured troubleshooting methods
• Build, deploy, patch and maintain desktops, laptops, mobiles, peripherals and AV equipment
• Log, categorise and update incidents and requests accurately, meeting SLAs using ITSM tools

Requirements

• Proven experience within a desktop support environment, ideally with prior team lead or supervisory exposure
• Strong working knowledge of Microsoft 365 services (Exchange, SharePoint, identity)
• Experience administering Active Directory or Entra ID (users, permissions, groups)
• Familiarity with endpoint management tools such as Intune or other MDM solutions
• Understanding of application packaging and deployment
• Foundational networking knowledge to support troubleshooting and infrastructure teams
• Confident using ticketing, CMDB and knowledge management tools
• Awareness of security and compliance best practice within IT support
• Calm, resilient and professional approach when managing pressure or competing priorities
• Strong communication skills, able to adapt style across technical and non-technical audiences

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.