Desktop Support Technican

Job Description - Deskside Support Technician

Day Rate: £150/day - Insider IR35, Umbrella Contractors Only
Location: Stevenage
Contract Duration: 8 December 2025 - 26 August 2026

Role Overview

The Deskside Support Technician (Level 2) will provide on-site technical support to end users, ensuring the reliable operation, security, and maintenance of local IT infrastructure. The role supports a global environment of approximately 8,000 PCs and requires a proactive, customer-focused approach to resolving hardware, software, and connectivity issues.

Key Responsibilities

• Provide Level 2 deskside support for PCs, laptops, peripherals, and standard software packages.
• Maintain and support existing computer infrastructure across a global estate of ~8,000 devices.
• Image, configure, and onboard new computers into the domain and network in accordance with company standards.
• Ensure all new and existing hardware is secured, protected, and compliant with corporate policies.
• Engage with business users to deliver technical support, troubleshooting, and guidance on local equipment.
• Diagnose and resolve technical issues related to scientific instruments, including data flow troubleshooting and implementation.
• Collaborate with wider IT teams to escalate complex issues and ensure timely resolution.
• Maintain accurate documentation of support activities, asset changes, and configurations.

Required Skills & Experience

• Proven experience in a Level 2 deskside, field support, or technical support role.
• Strong knowledge of Windows operating systems, device imaging, and domain onboarding.
• Competency in troubleshooting PCs, laptops, and common peripheral devices.
• Understanding of network fundamentals (TCP/IP, DNS, basic connectivity troubleshooting).
• Experience supporting and securing enterprise hardware.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience working with scientific instruments or laboratory environments (desirable).

Personal Attributes

• Customer-focused with a professional on-site presence.
• Strong problem-solving skills and ability to work independently.
• Organised, reliable, and capable of managing a varied workload.