Desktop Support Engineer
Posted 3 hours 13 minutes ago by Sanderson Recruitment Plc
Job Title: Deskside Support Engineer
Location: Folkestone
Work Type: On-site
We are looking for a Deskside Support Engineer to provide hands-on, on-site IT support within a professional enterprise environment. This is a customer-facing role focused on end-user support, hardware troubleshooting, and desktop services.
The role starts as a short-term contract with a strong possibility of permanent employment based on performance.
Key ResponsibilitiesProvide deskside/walk-up support to end users
Diagnose and resolve hardware and software issues
Support laptops, desktops, monitors, printers, and peripherals
Windows 10 support and basic Active Directory tasks
Install, configure, and replace IT equipment
Log, update, and resolve tickets using an ITSM tool
Escalate issues when required and follow through to resolution
Deliver a high level of customer service on-site
Required Skills & Experience
Experience in IT Support, Desktop Support, or Deskside Support roles
Strong Windows desktop support experience
Hardware break/fix and device provisioning experience
Basic Active Directory exposure (password resets, unlocks, etc.)
Confident working directly with users in a face-to-face environment
Ability to work independently on-site
Nice to Have
ITIL awareness
Experience supporting printers or mobile devices
Previous enterprise or corporate IT environment exposure
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.