Desktop Support

The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction.

Job Description

• Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
• Document and assess IT Desktop Configurations as they relate to company polices.
• Perform regularly required maintenance of desktop applications and hardware systems as required.
• Deploy PC's and all peripherals as requested.
• Image PC's as specified by Reliant / client process.
• Test connectivity and functionality of installed devices.
• Provide timely and accurate support to the all desktop users.
• Trouble shoot and resolve user issues.
• Escalate issues as needed.
• Request Assistance from other IT Departments as needed.
• Assist other IT Departments as requested Gather end user requirements.
• Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.
• Follow Established policies, procedures, and documentation guidelines.
• Performs other duties as required.
• Develop and maintain security procedures.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Performs other similar and related duties as required or directed.
• Regular, reliable and predicable attendance is required.

Required Skills and Experience

• 3 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred).
• Management Information Systems, or other related field, or equivalent professional experience.
• Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
• Familiarity with web-based and client/server application concepts.
• Excellent Written and Oral Communication Skills.