Deskside Support Technician - Level 2

Job Title

Deskside Support Technician - Level 2

Contract Type

Contract (3-6 months, with possible extension)

Start Date

Monday, 23 February 2026

Location

GB-ESS - Chelmsford
(On-site)

Pay Rate

£150 per day

Technician Skill Level

Level 2

Role Overview

We are seeking a skilled and customer-focused Deskside Support Technician (Level 2) to provide on-site technical support for end-user devices. The role involves resolving hardware and basic software issues, delivering high-quality client-facing support, and ensuring efficient handling of service requests in line with defined procedures.

Services in Scope

• Deskside support for:
  • PCs
  • Laptops
  • Phones
  • Peripheral devices
  • Software

Key Responsibilities

• Resolving hardware and basic software issues.
• Providing client-facing support with strong communication and professionalism.
• Preparing, installing, and configuring end-user devices.
• Performing service tasks within defined procedures.
• Supporting equipment disposal and decommissioning processes.
• Documenting work performed and updating ticketing systems.
• Providing feedback on technical processes to support efficiency improvements.

Required Skills & Experience

• Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals.
• Client-facing soft skills.
• Strong verbal and written communication skills.
• Ability to apply intermediate-level knowledge in the field
• Works on problems/projects of moderately medium-complex scope.
• Exercises independent judgment within defined practices and procedures.
• Evaluates unique circumstances and makes recommendations.
• Typically 2-3 years of experience.
• Ability to provide disposal services.
• Able to independently problem-solve.
• Able to provide feedback on new technical processes to help drive efficiency.
• No OEM certifications required Languages