Desk Host

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure excellent customer service is shown to all passengers
• Promptly answer the phone in a friendly and courteous manner
• Ensure Host Desk is manned at all times and arrange cover when required
• Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• You will be required to pass pre employment screening, including 5 years of employee reference checking
• Previous customer service / reception experience is essential
• Experience using IT programmes such as Microsoft Outlook and Office programmes

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.