Designate Deputy General Manager

Role Overview

The Designate Deputy General Manager is a senior leader within the flagship store, supporting the General Manager in delivering strong commercial performance, operational excellence, and exceptional brand representation.

This high-visibility role combines hands on leadership with commercial accountability, people development, and consistent performance in a fast paced, high footfall environment.

Key Responsibilities Sales & Performance

• Deliver sales, margin, and KPI targets
• Analyse trading performance and implement actions to drive revenue and profitability
• Ensure strong stock availability, merchandising, and promotional execution

Customer Experience

• Champion an outstanding customer journey
• Lead from the shop floor, especially during peak periods
• Resolve escalated customer issues professionally
• Drive service standards through coaching and feedback

People Management

• Recruit, train, and develop team members and Managers
• Manage rotas, performance reviews, and underperformance
• Foster a positive, high performance culture
• Ensure compliance with training and company policies

Operations & Compliance

• Oversee daily store operations, opening/closing, and standards
• Maintain compliance with H&S, cash handling, security, and HR procedures
• Manage stock control, shrinkage, and deliveries
• Ensure store presentation aligns with brand guidelines

Financial Control

• Manage wage budgets and operational costs
• Ensure accurate cash handling and reporting
• Support budgeting and forecasting processes

Reporting & Communication

• Provide performance updates and operational reports
• Communicate effectively with Head Office and Senior Management
• Act as decision maker in the absence of General Manager

IP Activations & Events

• Lead IP pop ups, brand events, and community activations
• Manage event logistics, staffing, stock, and visual execution
• Track and review event performance

Skills & Experience Essential:

• Retail management experience 5 year or more
• Proven leadership and team development capability
• Strong organisational, communication, and analytical skills
• Experience with EPOS and stock systems
• Flexibility to work evenings, weekends, and peak periods

Personal Attributes:

• Results driven, hands on leader
• Customer focused and service led
• Calm and resilient under pressure
• Highly organised and adaptable

Benefits:

• Competitive Salary
• Pension Scheme
• Optional Private Medical Insurance
• Employee Assistance Program (EAP) from day 1 of employment
• Staff Discount Card
• Annual Bonus Scheme - Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
• Ongoing training & development opportunities

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.