Deputy Shop Manager (Richmond, North Yorkshire)

About the role

Deputy shop managers are commercially aware, constantly seeking new business opportunities, motivating their teams, and creating a safe, energised work environment. They maintain high standards, drive results, and are accountable for business performance. Often they are the only paid staff, comfortable with a volunteer operating model, and they communicate well, listen, delegate, and keep the shop running efficiently.

Key Skills and Competencies

• Significant leadership qualities and experience (E)
• Ability to build, retain and develop a team (E)
• Strong drive to achieve results through others (E)
• Ability to delegate, coach and listen (E)
• Enjoys working with people and has a friendly and approachable manner (E)
• Ability to manage time under conflicting priorities (E)
• Ability to demonstrate resilience to the everyday pressures that come with the role (E)
• Excellent communication skills (E)
• Ability to motivate self and others (E)
• High level of motivation, enthusiasm and a sense of fun (E)
• Open and adaptable to change and able to support others through it (E)
• Commercial awareness and judgement (D)
• Ability to establish and maintain successful retail processes and merchandising (E)
• Ability to understand and interpret basic financial reports (D)
• IT literacy and numeracy skills (E)
• Eager and required to adhere to Oxfam's principles and values as well as the promotion of diversity and gender rights (E)
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles (E)

Equality, diversity and safeguarding

We are committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation, abuse, lack of integrity and financial misconduct. All staff and volunteers must share our values and help ensure the welfare of children, young people and adults. We are committed to diversity and gender equality and encourage applicants from diverse backgrounds to apply.

Background checks

All offers of employment will be subject to satisfactory references and appropriate screening checks, including criminal records and terrorism finance checks. The successful candidate for this post will also be subject to extensive background checking, including a Disclosure and Barring Service (DBS) check, as this role involves unsupervised access to children and vulnerable people.