Deputy Operations Manager

Responsibilities

• Oversee work allocation and operational improvements
• Manage and escalate issues, errors, and complaints
• Lead or contribute to root-cause analysis for recurring issues
• Communicate changes to work schedules and support compliance

Requirements

• Strong client and trustee liaison skills
• Expertise in pensions calculations with a high standard of accuracy
• Advanced technical knowledge of UK pensions legislation
• Experience in supporting change implementation and managing budgets

Qualifications

• Hard Skills
• pensions calculations
• UK pensions legislation
• change implementation
• budget management

• Soft Skills
• client liaison skills
• trustee liaison skills
• operational improvements
• issue management
• communication skills