Deputy Operational Business Manager

Full time 37.5 hours per week. Permanent post.

We are looking to recruit a Deputy Operational Business Manager for our Head & Neck services within the Surgery Division here at Bolton.

The Deputy Operational Business Manager is a full time position reporting to the Operational Business Manager. The post holder will be responsible for the operational management of a range of clinical services. The Deputy Operational Business Manager is responsible for the delivery of national and local access and quality standards, service development, complaint management and delivery of Income and Cost Improvement Programmes.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi disciplinary team, as well as internal and external departments, to deliver the highest quality of care for our patients.

The post holder will lead on delivery of national and local standards and will lead on projects to improve service delivery and patient experience. The post holder will need to problem solve as appropriate, and develop and implement sustainable solutions in conjunction with clinical and administrative colleagues.

Main duties of the job

• Operational and Performance Management
• Risk and quality management
• Financial and resource management
• Workforce management

About us

We are committed to recruiting staff who demonstrate the core values and behaviours of the Trust and who are committed to the delivery of high quality services for patients, their families and our staff.

Our Values

Vision

We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.

We make decisions that are best for long term health and social care outcomes for our communities.

We communicate clearly to our patients, families and our staff with transparency and honesty.

We encourage feedback from everyone to help drive innovation and Improvements.

Integrity

We demonstrate fairness, respect and empathy in our interactions with people.

We take responsibility for our actions, speaking out and learning from our mistakes.

Compassion

We take a person centred approach in all our interactions with patients, families and our staff.

We provide compassionate care and demonstrate understanding to everyone.

We put quality and safety at the heart of all our services and processes.

We continuously improve our standards of healthcare with the patient in mind.

Job responsibilities

For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role, please do not hesitate to contact us via the information below.

Person Specification Educational & Qualifications

• Degree or equivalent experience or training, plus further staff and project management knowledge to post graduate diploma level equivalent.
• Certificate in Management Studies or equivalent.

General Experience

• Experience of managing and leading healthcare services within a healthcare setting.
• Experience of staff management
• Proven track record of achieving healthcare targets
• Experience of managing budgets and advising budget holders of smaller delegated budgets
• Experience of risk management.

Skills

• Analytical skills and ability to think strategically.
• Interpersonal skills both written and verbal.
• Ability to deal with conflict management and stressful/hostile situations.

Knowledge

• Knowledge across a wide range of health related issues.

Other

• The ability to communicate effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.