Deputy Office Manager - Breast Imaging

We are looking for a highly organised, motivated and proactive individual with excellent administrative and IT skills to provide administrative and operational support to the Breast Imaging Department, ensuring the effective delivery of the Breast Screening Programme (NHSBSP) and symptomatic Breast Imaging services. The post holder will support the Office/Programme Manager in the day-to-day running of the service, staff development, and quality management, including IT system administration and reporting.

Main duties of the job

To support the Office/Programme Manager in the effective operational management and delivery of the Breast Screening Programme and symptomatic imaging services, deputising as required to ensure continuity of service.

To maintain, administer and develop departmental information systems and contribute to digital transformation and service improvement initiatives.

To support quality management processes, including acting as Deputy QMS Coordinator and ensuring work instructions are reviewed and maintained in accordance with agreed schedules.

To coordinate and deliver administrative support for breast screening and symptomatic pathways, working closely with the Breast Care Team to ensure safe and effective patient care.

To provide supervisory support to administrative staff, including training, appraisal and maintenance of professional standards.

To undertake a broad range of administrative duties, respond to departmental enquiries, represent the service at meetings, and contribute to the efficient and effective running of the department.

About us

at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can for whoever you are.

Join us. What will you for?

Job responsibilities

Please see the attached job description and the person specification for further details around the main responsibilities of the job role.

Person Specification Education & Qualification

• Educated to GCSE level or equivalent, including English and Maths, or equivalent relevant experience
• Willingness to undertake relevant post-holder training and continuing professional development
• Formal administrative, IT or office management qualification

Experience

• Substantial experience of administrative work in a busy healthcare or office environment
• Experience of supporting service delivery, managing workloads, and meeting deadlines
• Experience of using multiple IT systems and databases accurately, including Word and Excel
• Experience of supervising or supporting staff, including training, mentoring, or coordinating tasks
• Experience of working in the NHS or healthcare setting with patient/client contact
• Experience handling sensitive and confidential information

Knowledge & Skills

• Proficient in IT, including strong skills in Word and Excel
• Strong organisational skills with the ability to prioritise work and manage competing demands
• Understanding of confidentiality, data protection, and information governance in a healthcare setting
• Effective written and verbal communication skills, including liaising with staff, patients, and multidisciplinary teams
• Ability to follow procedures, maintain accurate records, and contribute to service improvement
• An understanding of the NHS breast screening programme
• Knowledge of cancer pathways and services
• Experience using clinical administrative systems, eg. CRIS, E-Care, NBSS
• Understanding of regulatory requirements, data protection and GDPR

Personal Attributes

• Proactive, and flexible with a positive approach to change
• Attention to detail and accuracy in all aspects of work
• Able to work independently and as part of a team
• May be required to work outside normal office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Office/Breast Screening Programme Manager

£27,485 to £30,162 a yearper annum pro rata