Deputy Manager

Deputy Manager Southend-on-Sea 37 hours £32,439

One to One Personnel are looking for a proactive and supportive Deputy Manager to help lead the day-to-day operations of a busy Day Centre. Working closely with the service Manager and Outreach team, you'll ensure the service runs safely, smoothly, and in a person-centred way. You'll provide strong on-site leadership, support staff through complex situations, maintain high standards of health and safety, and build positive relationships with partners and the local community.

Key Responsibilities

• Oversee daily Day Centre operations, ensuring a safe, welcoming, and well-managed environment.
• Lead and support Day Centre Operatives, volunteers, and cleaning staff.
• Manage incidents, safeguarding concerns, and crisis situations confidently.
• Coordinate partner services, activities, and visitor management.
• Maintain health and safety compliance, building checks, and cleaning standards.
• Oversee donations, stock control, and resource management.
• Monitor service activity, quality, and operational standards.
• Build strong relationships with partners and community stakeholders.
• Provide cross-cover for outreach services and deputise for the Service Manager when required.

About You Essential Experience

• Background in support services with people who have multiple or complex needs.
• Experience supervising or managing staff or volunteers.
• Confident handling incidents, safeguarding, and crisis situations.
• Knowledge of health and safety and operational compliance.
• Strong understanding of trauma-informed and psychologically informed practice.

Skills & Attributes

• Supportive, visible leadership style.
• Strong organisational and decision-making skills.
• Excellent communication, including managing concerns constructively.
• Calm, resilient, and solution-focused.
• Values-led, with a commitment to dignity, respect, and inclusion.

Desirable

Full clean driving licence.

What's in it for you?

• Salary: £32,439 - £35,909
• Hours: 37 per week (including some evenings/weekends on a rota)
• Life Assurance Scheme
• Employee Assistance Programme
• Blue Light Card
• Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
• Training and Development
• 24/7 Digital GP Access
• A day off for your birthday!
• Cycle to work scheme