Deputy Manager

The Role

As a Deputy Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first - always.

Responsibilities

• Guide and coach the team to inspire a "customer first always" approach.
• Ensure the floor team are set up operationally to deliver the best customer experience which will maximise sales.
• Ensure the team has the right training to deliver service expectations and that performance is managed 'in the moment' with regular feedback.
• React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
• Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
• Work closely with the store team to set up a smooth process for the flow of stock, returning all stock and ensuring 'All Sizes Out' targets are achieved.
• Keep up to date with and adhere to company policies and procedures.
• Ensure all team documentation is updated and stored in accordance with company procedure and legal requirements, including HR documentation to support the retail leadership team.
• Control and manage all administrative and back of house operations including cash handling and delivery paperwork.
• Ensure all H&S policies are adhered to and that any issues are escalated to the Head Office team within the required time frames.
• Work towards sale plans and KPI targets by setting clear objectives and goals to drive commercial results with a service focused approach.
• Build an excellent and focused team.
• Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
• Embrace the development of multi channel advancements and understand the commercial impact it has on our business.

Skills & Experience

• Ideally have worked within a supervisory or management role in a customer facing environment.
• Retail exposure beneficial.
• Ability to thrive in a sales targeted environment.

Personal Qualities

• Outstanding written and verbal communication skills.
• A desire to use your initiative to solve problems.
• Proven leadership ability.
• Decision making.
• Excellent interpersonal skills.
• Adaptable to change.
• Time management.
• Conflict resolution.
• Excellent team player.
• Mentorship.
• Passion for the brand.

What We Offer

• Competitive salary.
• An opportunity to work with global sporting partners.
• A chance to build a career with a fast paced, high growth brand.