Deputy Manager - Payment Operations

Location: London, UK Industry: Banking & Financial Services

We are currently seeking an experienced and detail-oriented Deputy Manager - Payment Operations to oversee the smooth functioning of our Operations department and ensure the timely, accurate, and compliant processing of financial transactions in line with Bank policies and regulatory guidelines.

JOB ROLE:

To oversee and ensure the efficient running of the Operations department and the timely and accurate processing of all financial transactions in keeping with Bank policies, procedures and stipulated guidelines. This is a leadership role ideal for a payments professional with strong operational control, compliance knowledge, and team management skills.

JOB RESPONSIBILITY:

Responsible for verification and authorisation of SWIFT messages, Finacle transactions, and payments above £25,000. Responsible for the verification of transactions in excess of £. Responsible for the verification of the daily transaction report. Responsible for the resolution of all complex queries. Provides cover for the Head of Operations, Assistant Manager, and 2nd cover for the Head of TSD as required. Responsible for the Administrative duties within the department and assisting with the daily processing when necessary. Responsible for undertaking any other duty as indicated by the Head of Operations. Provide supervisory, identify training needs and build a strong team to ensure timely payments to providers. Ensure all customer related queries are attended in timely manner within confidentiality guidelines. Checking and releasing the pending transactions in OFAC on a timely basis without any delays. Ensure that all payment requests are processed with necessary approvals inline with our policy and customer's signature is matched. Co-ordinating with other departments/branches in case of any queries related to payments. Assisting and managing the team members to get the job done on time without any errors. Ensure that all day to day is completed by the team members at the end of the day. Undertaking ongoing due diligence on payments in line with the Bank's policy. Generate payment reports for stakeholders. Acknowledge, research and respond to inquiries received regarding payments. Verify client funding types and other information related payments. Update and maintain client files, data records, and case notes for payments. Interpret and effectively communicate policies verbaly and in writing. Ensure that all information of confidential nature is held in a secure and confidential method. Create and maintain an environment of continuous improvement within the Payments Operations. Ability to organize and change priorities frequently within a given day, multitask, work independently and with others while demonstrating a positive attitude, and the ability to work with focus and urgency. Ability to make decisions and utilize all available resources and tools to minimize corporate and customer risk; numerical thoughts process and control oriented. Capable of making balanced judgment and independent decisions within the scope of the procedure. Ability to prepare, format, and proof for accuracy of data content for internal and external reports.