Deputy Manager - Full Time - Soho Rd

Salary £29,750 per annum, plus up to £2,400 discretionary bonus. Full time, 37.5 hours per week. Location: Soho Rd. Job reference: REQ2212. Date posted: 22/06/2026. Job category: Store Operations. Region: B21 9LR.

About the Role

As a Deputy Store Manager, you will support the Store Manager in leading a motivated, well trained team to deliver personalised exceptional service to all of our customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, remains compliant with all regulatory and company standards, and creates a positive inclusive environment where colleagues feel proud and valued. No prior experience with pawnbroking is required; we provide comprehensive training.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

What We're Looking For

• Passion for high standards and delivering exceptional customer and team experiences.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• A customer first mindset with a proactive attitude.
• Previous supervisory or management experience in a financial services or customer facing role.
• Multilingual skills are a bonus - advanced language skills are highly valued but not required.

What We Offer

We provide a comprehensive benefits package and clear pathways for career progression, including:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts - up to 25% off jewellery and high end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.