Deputy Manager - Full Time - Camden

Job Details

Salary £29,750.00 per Annum (Includes London Weighting) with the chance to earn up to £2,400 in discretionary performance-related bonus. Contractual hours 37.5 per week. Basis Full Time. Location: Camden, NW1 0LT.

About the Role

As a Deputy Store Manager, you will support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all customers. You will help keep the store operating smoothly, meeting financial goals and maintaining compliance with all regulations and company standards. No previous pawnbroking experience is required as comprehensive training is provided.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

What We're Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer facing role
• Multilingual skills are a bonus but not required

What We Offer

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts - up to 25% off jewellery and high end watches
• Incentive schemes to reward achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.