Deputy Head of Learning & Development

Location: Head Office (minimum 4 days per week on site)

Reporting to: Head of Learning & Development

We are seeking an experienced and commercially minded Deputy Head of Learning & Development to play a key leadership role in shaping an inclusive, high-performance learning culture across a growing, service-led organisation.

This is a senior operational leadership role with responsibility for the day-to-day management of the Learning & Development function. You will lead and develop a high-performing L&D team, oversee the delivery of core learning programmes, manage budgets and resources, and act as a trusted learning and development advisor to senior stakeholders and clients. You will also deputise for the Head of L&D as required.

• Lead the operational delivery of learning and development across the organisation
• Line manage and develop the L&D team, embedding a coaching-led, high-performance culture
• Oversee the design and delivery of induction, leadership, compliance and skills programmes
• Partner with senior leaders and clients to diagnose needs and deliver impactful learning solutions
• Manage L&D budgets, forecasting, reporting and external suppliers
• Drive innovation through blended and digital learning approaches
• Contribute to organisational L&D strategy, succession planning and talent development
• Champion equality, diversity and inclusion across all learning activity

• Significant experience in L&D leadership or senior operational management
• Proven people manager with experience leading multi-disciplinary teams
• Strong consultancy and stakeholder engagement skills, with senior-level influence
• Commercially astute, with experience managing budgets and demonstrating ROI
• Confident using digital and blended learning solutions
• Strategic thinker with the ability to translate vision into practical delivery
• Experience within hospitality, guest services or customer-focused environments is desirable