Deputy Head of Facilities

They will deputise for the Head of Facilities, as such will attend and chair meetings, deliver presentations, create Board papers and represent Facilities Services as a professional support service function to the Trust.

The Deputy Head of Facilities acts as the intelligent customer for all services, providing the link between the services provided, and all stakeholders, including all clinical staff, infection control, regulators, and patients and their representative groups. The role is responsible for developing and fostering a collaborative working relationship with Service providers and provides formal and informal mentoring and guidance to supplier staff and contractors.

The role will ensure that the Trusts Facilities services adapt to the changing demands of the Trust, that patient care and safety are placed at the forefront of strategic and operational decision making. The role provides the operational delivery and management of these services and contracts and is pivotal in tracking performance ensuring it is supportive of quality driven clinical service delivery through maximising efficient operational delivery.

Main duties of the job

The Site Services Directorate provides and manages the built environment and essential services that support all clinical and non-clinical staff to work safely and effectively.

The Deputy Head of Facilities is responsible for delivering and overseeing the following Facilities Services:

Derriford Centre for Health and Wellbeing (DCHW)

Specimen transport services

Patient notes transport services

Grounds maintenance

Security

Fleet management

Car parking

Customer Support Centre

Facilities Compliance

The post-holder is responsible for 136 WTE directly employed NHS staff and contractors working across the Trust estate delivering Facilities Services and related projects.

The post-holder holds responsibility for significant budgets, including:

• £5.8M per year in external income

Job responsibilities

• Develop strong working relationship with the other Deputy Head of Facilities to ensure resilient joint leadership across all operational Facilities Services.
• Codevelop and deliver the Trusts Facilities Services Strategy, ensuring alignment with Trust goals, patientcentred care, costeffectiveness and future service needs.
• Build effective partnerships with Care Groups, Service Lines, HR/OD, Corporate Functions, other healthcare providers and private sector partners.
• Scan for innovations to improve patient experience, quality and efficiency.
• Lead operational performance of all Facilities Services, ensuring quality, value for money, achievement of KPIs and compliance with legislation and policy.
• Oversee delivery and regulatory compliance of all inhouse and contracted Facilities Services.
• Produce, implement and review service business plans; ensure financial and income targets are met.
• Develop and manage supplier performance monitoring systems and maintain constructive relationships with contractors and service users.
• Provide advice, support and training to internal stakeholders on contracted and Facilities services.
• Consult with stakeholders (e.g. Staff Side, PALS, disability networks, Healthwatch) to ensure services remain effective and offer value for money.
• Advise senior management on complex operational issues; report performance and compliance to Trust Executive and Board.
• Ensure Estates and Facilities implications of proposals are understood across the organisation.
• Work closely with wards, departments, Site Management, Infection Control and Site Services on all Facilities matters.

Person Specification Knowledge & Experience

• Demonstrable experience in Facilities management. Extensive demonstrable experience of operating in senior level positions.
• Track record of managing and delivering large scale, complex and technically demanding projects or services.

Qualifications

• Membership of a relevant professional body (Chartered status).
• Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams.
• The ability to set out a clear direction, to inspire others and assume command.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.