DEPUTY GENERAL MANAGER

Salary: Competitive rate of pay plus monthly tronc typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award winning spa, and a cutting edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, which recognises a commitment to service excellence across the globe.

Key Responsibilities

• To be a visible presence to both your teams and the guest to deliver an exceptional guest experience.
• To exceed guest expectations through establishing a dynamic service culture within all operational teams.
• To ensure an efficient guest operation with adequate cost control across the business.
• To constantly review, suggest ideas for improvements and action in all areas of the operation.
• To be the leader of the standards and to maintain these in line with in house and red star standards.
• To assist in setting the hotel's objectives and future strategies.
• Act as an ambassador for the business.
• To manage alongside the departmental managers the departmental budget lines and payroll.
• To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
• To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.
• To ensure a positive and productive team culture.
• To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall.
• To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives.
• To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
• To follow all HR procedures and policies.

Key Skills, Qualities & Experience

• Proven experience managing large scale hotel departments with high volumes, multiple service areas and sizeable teams is essential.
• A hands on operator is essential.
• Previous experience working with 4 or 5 red star service would be beneficial.
• Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
• Analytical mindset with the ability to interpret data and metrics to drive decision making.
• Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
• Accountable and resilient with the ability to work under pressure.

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1,000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
• Support for wellbeing through a wide range of stand out well being support programmes
• Annual awards ceremony and team events, including training achievements, birthdays, marriages, new babies and length of service awards
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Hall restaurants, spa products and gift shop
• Discounted stays at Grantley Hall and other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing instant access to wages

Location: Grantley Hall, North Yorkshire