Deputy General Manager

Colicci is a family run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. This location also hosts small scale events, including children's parties, community gatherings, and private functions.

We're looking for an experienced, dynamic and hands on Deputy General Manager to support daily operations, lead a passionate team, and ensure outstanding customer experiences. If you have a natural talent for leadership, a love for hospitality, and thrive in a fast paced, busy environment, this could be the perfect role for you!

What You'll Be Doing:

• Supporting the General Manager - ensuring smooth café operations and high levels of service standards are consistently delivered throughout every shift.
• Delivering top tier customer service - making every guest feel welcome and ensuring a friendly, engaging atmosphere.
• Managing stock & orders - overseeing ordering, processing invoices, stock take and stock reconciliation to maintain efficiency and reduce waste.
• Overseeing event enquiries & delivery - coordinating small scale events, such as children's parties and private bookings, ensuring seamless execution.
• Creating & managing weekly team schedules - ensuring the right staffing levels for the time of day.
• Training & developing the team - coaching teams to excel in service, barista skills, and customer engagement.
• Maintaining health & safety standards - upholding the highest food and hygiene standards.
• Bringing energy & enthusiasm - supporting a positive, team focused work environment.

What We're Looking For:

• An experienced hospitality professional - with previous experience as an Assistant, Deputy or Duty Manager.
• A customer obsessed leader - who loves creating exceptional guest experiences.
• A hands on team player - leading by example and always up for a challenge.
• A detail oriented manager - experienced in ordering, stock control, and waste management.
• A problem solver - able to think on your feet and handle the unexpected.