Deputy Boutique Manager, Harrods - Temporary mission

We are seeking a dynamic and passionate Deputy Boutique Manager to join the Chloe Harrods Boutique. Reporting directly to the Boutique Manager, you will play a pivotal role in driving sales, fostering an exceptional client experience, and developing a high-performing sales team. This is an exciting opportunity for a leader who embodies the Chloé spirit and is dedicated to operational excellence and brand ambassadorship.

Please note, this is a fixed term position ending 31st March 2027.

HOW WILL YOU MAKE AN IMPACT?

Driving Business Performance:

• Motivating and coaching the team to consistently achieve and exceed monthly and weekly sales targets.
• Assisting in the development and monitoring of key performance indicators (KPIs) such as turnover, average basket size, cross-selling, and product knowledge.

Team Leadership & Development:

• Providing continuous on-the-floor coaching, offering regular, constructive feedback to enhance individual and team performance.
• Validating staff rotas to ensure optimal boutique coverage and efficiency.
• Leading by example, supervising sales activities, and conducting daily morning briefs and workshops.
• Supporting the Boutique Manager in delivering Chloé Moments and other essential training programs.

Elevating Client Experience:

• Overseeing the management of Stylist client books and the customer database to nurture lasting relationships.
• Reinforcing client loyalty through consistent follow-up and targeted call campaigns.
• Confidently handling and resolving client issues, ensuring a seamless and luxurious experience.

Operational Excellence:

• Ensuring strict adherence to Richemont and Maison processes and procedures.
• Monitoring inventory levels and supporting the stock team with various stock management tasks.
• Compiling accurate daily reports to maintain clear communication and operational oversight.

Brand Ambassadorship & Market Insight:

• Maintaining an exceptional level of product and collection knowledge, offering inspiring and creative advice to clients.
• Embodying the Chloé grooming and attitude guidelines, reflecting the Maison's elegance and spirit daily.
• Staying abreast of market trends within the luxury retail sector and competitor activities.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 1st Stage Stage - Interview with the Boutique Manager
• 2nd Stage - Interview with Country Manager / HR Manager