Depot Assistant - Pirtek Park Royal

Ref: DEPOT ASSISTANT - Park Royal

Location: Park Royal

Phone:

We have a job vacancy at Pirtek Park Royal.

Pirtek is a nationwide network of hydraulic hose professionals, helping to keep businesses across various sectors operational by minimizing downtime throughout the UK and Ireland.

We are seeking a Depot Assistant at the leading hydraulic solution and repair centre in London. The role involves delivering excellent customer service in operational and sales activities, ensuring quick and efficient responses to sales inquiries, building customer loyalty, and enhancing our reputation for service.

This position offers an excellent opportunity for candidates aspiring to start a career as a hydraulic service technician.

Key Responsibilities:

1. Provide friendly and helpful responses to customer inquiries to ensure satisfaction and improve service levels.
2. Answer phone calls and assist the Centre Manager in managing mobile engineers and vans.
3. Maintain a professional appearance and use appropriate Personal Protective Equipment as required.
4. Assemble hydraulic hoses according to customer specifications.
5. Assist with stock control, ordering, and sourcing products.
6. Promote Pirtek products and services actively to trade counter customers.
7. Proactively sell to existing and new customers to meet sales and margin targets, and develop the customer base.
8. Enter orders accurately and regularly to minimize delays and maximize sales and stock turnover.
9. Log and process jobs through the Pirtek IT system.
10. Assist with stock control, ordering, and distribution to technicians.
11. Maintain a clean, well-stocked, and merchandised sales counter area.
12. Use a company vehicle for product delivery when required.
13. Support Mobile Technicians both within the workshop and on-site.
14. Ensure general housekeeping of the centre.
15. Communicate effectively, both orally and in writing.
16. Possess basic mechanical knowledge.
17. Present oneself professionally and courteously to customers and staff.
18. Preferred but not essential: B2B or trade counter experience.
19. Have a basic understanding of mechanical systems.
20. Work independently and manage time effectively.
21. Complete Pirtek training programs as required.
22. Be computer literate, with good knowledge of MS Office.
23. Possess good manual dexterity and physical ability for hose assembly and stock control.
24. Previous experience in a technical or engineering environment is advantageous but not essential.

Educational Requirements:

GCSE in English and Maths is advantageous.

Application Process:

Complete the application form including your personal details, upload your CV in MS Word or PDF format, and provide a covering note. By submitting, you agree to receive communications from Pirtek (UK) Limited and consent to our privacy policy.