Deposit Analyst - Entry Level

At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy.

Team Mission

We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst!

This is a full-time, permanent, position in Manchester reporting to our Deposit Operations Manager.

We're looking for an ambitious self-starter and problem solver who is ready to contribute, grow, and build a career with us. Candidates with 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.

The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It's a role where you'll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.

Responsibilities

• Support the origination and in-life management of OakNorth savings products
• Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
• Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary
• Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
• Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
• With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
• Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams
• Maintain strong process controls to minimise risk for both the customer and the business
• Leverage AI tools to boost productivity and enhance decision-making in the role

Requirements

• Experience in providing strong customer service via telephone and email (desired but not essential)A passion for delivering a great service experience and ability to go the extra mile for our customers.
• Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers
• Positive attitude, approach, and clarity of thought
• Energetic, friendly and curious with excellent interpersonal skills
• Problem solving mindset critical
• Analytical approach to problems
• Organisation and time management skills essential
• Willingness to learn and develop new skills
• Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
• Previous experience within customer service role - preferred but not essential
• Open to occasional evening hours when and if required

Benefits & Perks

• Equity. We want people to have a stake in the business so that all our interests are aligned
• 25 days holidays
• Personalised benefits - opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• Support causes that matter to you through volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)