Department Manager

Role overview:

Make your part of GO
a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver customer-centric service, maintain exceptional store standards, and foster highly engaged colleagues.

Responsibilities:

• Support the Store Manager in leading and motivating a high-performing, engaged team.
• Create a culture of exceptional customer service to exceed customer expectations and foster loyalty.
• Develop store teams through internal training programs to support future talent and career growth.
• Uphold a safe and compliant environment for colleagues and customers.
• Achieve or exceed financial targets.
• Support other retail management duties as required.
• Act as the point of contact in the manager's absence.
• Provide excellent customer service, handling inquiries and complaints professionally.
• Manage daily operations, including opening and closing procedures.
• Support cash management tasks such as transactions and tills reconciliation.
• Participate in hiring, onboarding, and training new staff.
• Provide feedback and coaching to improve colleague performance.
• Assist in maintaining colleague schedules for optimal coverage.

Role objectives and KPIs:

• Contribute to achieving or surpassing monthly sales targets.
• Drive additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling goals.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Ensure all new colleagues complete mandatory training.
• Meet or exceed employee satisfaction and engagement survey benchmarks.
• Help keep operational costs within budget.

Skills and Experience:

• Strong coaching, mentoring, and team-building skills to enhance performance.
• Excellent communication skills-verbal, listening, and written.
• At least 2 years of management experience, preferably in a similar retail format.