Dental Nurse

Full Time: 39 hours per week. Location: Belfast Clinic, Lisburn Road.

Martina Collins Dental and Skin Clinic is an award winning, family run dental and skin clinic with an outstanding reputation for cosmetic dentistry. We are a fully digital clinic with modern, state of the art equipment.

At Martina Collins, we pride ourselves on having a great team culture. We provide a warm, friendly work environment that allows our team to thrive. We also hold regular staff events throughout the year, encouraging team bonding and helping to keep morale high.

We are looking for an enthusiastic, friendly and motivated dental nurse who can provide a high standard of chairside assistance.

Responsibilities

• Assist the dentist, hygienist or therapist in all clinical procedures by providing chairside assistance.
• Maintain impeccable standards of hygiene and cross infection control, according to the latest guidelines and in line with practice procedures and policy.
• Take radiographs and clinical photographs when requested, and store them according to practice policy.
• At the end of the surgical day, ensure surgery management is completed in line with practice procedures and policy.
• Advise the Practice Manager or Lead Nurse of any faulty or poorly functioning equipment, so that prompt action can be taken to remedy any defects or problems and ensure service and maintenance are carried out at the required frequency.
• Ensure that all relevant paperwork is completed promptly and accurately, and that all patient records are updated and maintained according to practice procedures.
• Maintain registration and comply with all GDC requirements.
• Assist in managing the appointment book for all dentists, hygienists, therapists and specialists, ensuring that daily production targets can be met, the booking system is followed, and there are no delays for patients or clinicians.
• Build trusting and caring relationships with all patients, taking all reasonable steps to ensure their comfort and retaining them as clients. Patient confidentiality must be maintained at all times.
• Monitor stock levels for materials and sundries, and order or liaise with the Practice Manager or Lead Nurse regarding ordering.
• Coordinate with the laboratory, as required, on the timely dispatch and receipt of work.
• Assist the clinical team and reception team in gaining acceptance for treatment plans from clients, and support the practice in gaining testimonials and referrals from clients.
• Proactively contribute to regular practice meetings.
• Assist in manning the reception and patient lounge, as the business requires, providing a customer focused and seamless patient journey according to the practice's brand standards, helping to recruit and retain patients.

Qualifications and Skills

• Excellent communication skills, both verbal, including a positive and friendly phone manner, and written.
• Excellent listening skills and a calm, empathetic approach to patients.
• Dedicated to providing a first class customer service experience.
• Ability to build trust and rapport with a wide range of people.
• Good organisational skills.
• Good technical skills and knowledge.
• Excellent follow up ability on all tasks.
• Ability to work as part of a team and independently when required.
• Ability to bring energy and enthusiasm to any situation, always acting with honesty and integrity.
• A "can do" attitude, with the desire to learn new skills and take on new challenges.
• Prepared to work according to the practice systems and brand standards.