Delegated Authority Bordereaux Manager

Delegated Authority Bordereaux Manager page is loaded Delegated Authority Bordereaux Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12419 Delegated Authority Bordereaux Manager Location: London Contract Type: Permanent Work Pattern: Full Time and Hybrid About the Job Be accountable and responsible for the management and oversight of the end-to-end bordereaux validation, payment and mapping process for claims, premium and risk bordereaux for the entire Delegated Authority portfolio. Continually own and develop the relationship with the bordereaux management software vendors to ensure that our service consistently deliver the best outcomes for our business - aligning to MS Amlin Values and adhering to all internal and external procedures and regulation.To manage and oversee our service partner Genpact and work collaboratively to deliver market leading levels of service and through streamlining processes, innovation and effective use of data, deliver accurate and meaningful outputs to our internal stakeholders. What you'll spend your time doing: Design and implement the oversight framework for the end-to-end bordereaux validation, payment and mapping process for all bordereau types working closely together with our service partner Genpact to define clear roles and responsibilities to ensure that all regulatory requirements and internal controls including JSOX's are met. Responsibilities should include, but not be limited to: Ownership and management for the Watertrace vendor relationship including leading monthly and quarterly service performance review meetings with the vendor, IT and procurement; responsible for the resolution of technical systems issues affecting the end-to-end bordereaux processing and assessing the suitability of any system upgrade releases. Oversee the processing of risk, premium and claims bordereaux into BDX for lead and follow binders Manage ELTO reporting on a monthly basis to ensure MS Amlin remains compliant with regulatory requirements Responsible for the ELTO annual audit - includes liaise with ELTO to ensure the data is accurate and to deal with any actions that are raised during the audit Manage systems and processes to monitor and measure service provision. Key contact and escalation point for any bordereaux related queries Work with our service partner Genpact to ensure all potential breaches are raised and resolved Final escalation points for any outstanding bordereaux and data issues to the Delegated Authority Committee. Final escalation point for issues in relation to the reconciliation of financial records between bordereaux, TRAX and source systems. Represent MS Amlin and work with Lloyd's on the new DA Data Strategy and its implementation to the business. Managing performance reporting including: Work closely with the Data team and different internal stakeholders to design, develop and implement tailor- made reporting solutions for the business. Ensuring reporting and KPI's arising from all activities are accurate and timely Monitor data quality via dashboards and liaise with the service partner to ensure issues are identified and resolved Manage queries relating to MI reporting to ensure continued usage of BDX data Reporting to Lloyd's and other regulatory bodies as and when required Continually seek improvement to management information ensuring it is accurate and fit for purpose Be the key subject matter expert for all bordereaux related topics - providing specialist knowledge to clients, our service partner Genpact and the business to inform better decisions and add value through our tailor-made reporting capabilities. Be key liaison point to Genpact to work together to deliver superior bordereaux validation, payment and mapping service. This includes Performing business service management (BSM) activities in the oversight of strategic partnership of Genpact and act as overarching coordinator of relationship. Work together with the Delegated Underwriting and Delegated Claims Manger to ensure the complete and accurate provision of reports and dashboards to monitor performance and facilitate better business decisions by the business and for our clients. To ensure personal and team knowledge is up to date with all regulatory requirements relevant to data processing, sharing this knowledge with colleagues and our service partner Genpact to ensure awareness and adherence of such regulation Support the Head of Delegated Authority in wider team performance related activities, as required. Role model and foster a culture of open communication, collaboration, and continuous improvement - mentoring and sharing expertise with team and colleagues to deliver a superior service Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation What you'll need: Service-orientated - passionate about service performance and client experience Exceptional communication skills - ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media. Strong ability to build trust and manage relationships with external and internal stakeholders Decision-making - proven sound judgement and decision-making capability, even under time-pressure Problem-solving - ability to break down complex issues and spot trends, patterns and interdependencies High-performance mentality - self-motivated, outcome-driven with energy and determination to succeed in a fast-paced environment of business transformation Growth Mindset - desire for continuous improvement of self; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements Experience & Skills Required: Experience of internal management of direct reports and teams, and of external provider management on an outsource basis. Ability to analyse MI and report on performance. Strong analytical and report writing skills. Syndicate operations knowledge. Understanding of regulatory requirements / knowledge of Lloyd's standards. Good technical understanding of binding authority business. Knowledge and understanding of BDX and associated databases. Microsoft Office Knowledge e.g., Excel, Power BI We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin MS Amlin Hybrid Working At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office. About MS Amlin MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.MS Amlin