Degree Apprentice

We're looking for a Degree Apprentice to join the Auger Team, based at our Head Office in Wallasey.

This is an excellent opportunity for anyone looking to pursue one of the LJMU Built Environment courses while gaining valuable industry experience.

The Auger Academy offers a unique combination of hands on work experience and academic study towards higher education qualifications. Successful candidates will receive a competitive starting salary while attending university on a day-release basis, with all tuition fees fully funded by the company.

To be considered, applicants must demonstrate a genuine interest in and motivation to build a career within the construction industry.

We are looking for individuals who are driven, energetic, and committed, with a high level of attention to detail. The ideal candidate will be a strong team player, with the ability to take ownership of their work and demonstrate accountability.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Salary £15,600.00
• Annual Bonus - approx. £2000 - £2500
• 5.5% Pension Contribution

Working Hours

• Full Time - 37.5hrs per week
• One day per week allocated to study (during term time)

Leave

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

You will play a key role in managing the technical and customer service aspects of drainage, watermains, and subsidence insurance claims.

You will be trained to:

• Handle the technical and customer service aspects of insurance claims
• Ensure claims are managed promptly, efficiently, and cost-effectively
• Deliver excellent customer care, maintaining clear and professional communication throughout
• Assess liability and determine appropriate outcomes for claims
• Prepare proposals, reports, and quotations for on-site works
• Support the coordination and delivery of investigations and repairs
• Work collaboratively with internal teams, engineers, and external stakeholders

From day one, you'll be actively involved in real cases, developing practical knowledge and skills for a long term career in the construction and insurance sectors.

What skills are we looking for?

• A genuine interest in construction, engineering, or insurance related careers
• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Good organisational abilities and attention to detail

Entry Requirements

• Minimum of 5 GCSEs (Grade A-C / 4-9) including Maths and English
• On track for or achieved at least 112 UCAS points
• Note: We are happy to explore a range of relevant qualifications and study pathways, not limited to specific degree programmes. -

You're a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self motivated and like to take ownership
• You are looking for a stable place to build a long term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;