Debt Advice Support Officer

Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits

Remote Birmingham (remote with some hybrid working)

Contract: Permanent, Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people s lives.

About the Role

As a Debt Advice Support Officer, you ll be the first point of contact for clients preparing for debt advice. You ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.

This role is an excellent way to begin your career at the Money Advice Trust in debt advice and financial support. With comprehensive training and hands-on experience, you ll gain valuable skills that can lead to progression into a Money Adviser role and beyond. Whether you're just starting out or looking to build a meaningful career helping others, this is a fantastic opportunity to grow and make a lasting impact.

Your key responsibilities will include:

Support clients in creating budgets and gathering financial information

Maintain accurate records and appointment systems

Communicate empathetically and clearly with clients and colleagues

Ensure compliance with GDPR and internal quality standards

About You

Our ideal candidate will bring:

Strong verbal and written communication skills

Empathy and understanding of client needs

Proficiency in Microsoft Office and remote working tools

Attention to detail and good numerical skills

Experience in a customer service role

Don t worry if you don t meet every requirement if you re excited about the role, we d still love to hear from you. You may be the right person for this job, or for another opportunity with us.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too.

We believe in taking care of our people, and we offer a great range of benefits, including:

29 days annual leave plus bank holidays

A contributory pension scheme

Flexible hybrid working arrangement

Generous life insurance

Wellbeing days to support your mental health

A healthcare cashback scheme

Access to an Employee Assistance Programme

Working outside the UK (up to 30 days in a 12-month period)

Free on-site gym

Enhanced maternity pay

A birthday voucher to celebrate your special day

How to Apply

We d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer.

We value authentic applications, so please refrain from using AI-generated content. We re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we ll be happy to discuss them.

Important Information

We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: We put people first, We support each other, We solve problems underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.