DCL Business Support Assistant

About The Role Why join us

We believe in putting our people first - we work hard every day to make sure everyone can achieve a healthy and enjoyable work-life-balance. That is why we have a very flexible hours system.

We are seen as being customer focused, approachable and business-like. We are honest and open and are renowned for providing high quality cost-effective service.

About the role

The DCL Business Support Assistant role provides administrative business support services across the whole of Development and Corporate Landlord, as well as operational support to some of the smaller teams within the service. DCL Business Support Assistants play a crucial role in ensuring the smooth functioning of daily business operations by managing tasks such as handling correspondence, maintaining records, organising and taking minutes at meetings, and coordinating schedules.

They may also assist with data entry, report generation and general office management. The team provides business support across the Development and Corporate Landlord service as a whole and responsibilities are wide-ranging including but not limited to support for asset maintenance, compliance, arts centres, community centres, cemeteries, moorings, engineering, parks, property operations, social housing, tenant referrals, strategic property and capital projects.

DCL Business Support Assistants report to the Business Support Lead and are customer facing roles serving as a central point of contact for internal and external stakeholders, contributing to efficient communication and facilitating collaboration across the organisation. They support all teams in the day-to-day operations and the delivery of objectives as set out in service and delivery improvement plans. Their role is vital in promoting continuous improvement, productivity, efficiency and supporting the overall success of the business.

Essential Criteria for the role

• GCSEs at Grade C (4) in English Language and Maths (or equivalent qualification or level of experience)
• Proven experience in business support or a similar function.
• Proficiency in using various software applications and online tools (e.g. Microsoft Office Suite and Google Workspace).
• Effective time management and prioritisation skills.
• Attention to detail in handling documents and data entry.

Key Responsibilities for the role

• To be available to provide cover in the office for the helpdesk and post room through a rota to maintain an 8:30-17:00 service Monday to Thursday and 8:30- 16:30 service on Fridays.
• To proactively progress and chase a range of matters referred to the helpdesk to ensure colleagues achieve corporate, service and external deadlines.
• Answering telephone, postal and email enquiries, prioritising requests and allocating tasks. This will include managing reactive works and health and safety issues to a safe conclusion.
• Assist with the administration of the service's budget, including the preparation, issuing and processing of POs, invoices, recharges, requisitions etc.
• Maintain accurate data, such as software systems, spreadsheets, lists, databases etc.

Please note that we do not hold a sponsor licence and are unable to support visa applications. To be considered for this role, you must already have the legal right to work in the UK. If you are unsure about your eligibility, please refer to the UK Government's guidance before applying.