Day Shift - Membership Services Representative (Limerick, Ireland)
Posted 7 hours 38 minutes ago by Whoop
Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency
Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service
Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback
Surface members insights through established Membership services processes to help identify trends, elevate friction points that help inform cross-functional improvements to the member experience
Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts
Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact
Eligible to live and work in Ireland
Must be able to work onsite 75% of the working week in the Limerick office
Availability to work flexible shifts across a Monday-Sunday schedule as our day operating hours run from 7.00am until 10.00pm at night
Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
Excellent written and verbal communication skills
Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
Proven ability to analyze information, troubleshoot problems, and resolve or appropriately elevate issues
Positive attitude with strong energy and motivation to perform
Comfortable working in a fast-paced environment and adapting to change
Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
This role requires the ability to perform core duties across all support channels