Database & Insight Officer

Temporary Database & Insight Officer Rate: £16.06 per hour Contract: Temporary 21st February to mid-April Location: Hybrid home-based with a minimum of two days every two weeks in the Bristol hub (or Bristol-based)

We re supporting a national charity to recruit a Temporary Database & Insight Officer to join their Fundraising and Supporter Engagement team during a period of development and change.

This role is ideal for someone with strong CRM and data processing experience who enjoys improving systems, ensuring data integrity, and supporting colleagues to use data effectively.

The role

Reporting to the Database and Insight Manager, you ll take responsibility for the administration of financial and supporter data from a range of internal and external sources. You ll play a key role in managing data imports, maintaining regulatory compliance, improving processes and supporting users across the organisation.

A key focus will be maximising the benefits of a recent Donorflex V12 upgrade and supporting ongoing work towards a more integrated organisational CRM.

Key responsibilities Managing regular giving instructions within Donorflex, including BACS set-up, amendments, cancellations and reconciliation

Processing and auditing Gift Aid claims

Executing and developing data imports from multiple platforms, ensuring accuracy, reconciliation and correct income coding

Liaising with third-party suppliers and internal stakeholders on data specifications and transfer routines

Running data integrity reporting, audits and investigations, making recommendations to improve data quality

Undertaking regular data cleansing and deduplication (in-house and externally supported)

Developing and improving database and financial data processes

Onboarding new Donorflex users, managing permissions, delivering training and producing guidance materials

Managing a shared inbox and acting as first point of contact for database queries

Supporting the wider Fundraising and Supporter Engagement team with data selections and insight reviews

About you Essential experience:

Proven experience working with CRM systems

Experience processing direct debits and financial data

Experience importing and exporting data using different rules and criteria

Technical knowledge:

Knowledge of BACS, Gift Aid and relevant legislation and codes of practice

Working knowledge of GDPR, PECR and information security

Advanced IT skills, particularly Excel (pivot tables, complex formulas, data visualisation; SQL desirable)

Skills & attributes:

Excellent attention to detail and accuracy

Confident problem-solver who works independently

Strong reporting and data analysis skills

Experience delivering training and creating process documentation

Ability to manage competing priorities and collaborate across teams

Applications will be reviewed on a rolling basis so please apply without delay.