D365 CRM Business Analyst

Business Analyst - Microsoft Dynamics 365 CRM (Cloud)

We're supporting an organisation undergoing a major CRM transformation, scaling up the implementation of Microsoft Dynamics 365 as part of a strategic programme.

Key Responsibilities:

• Support the deployment of Microsoft Dynamics 365 CRM across multiple business functions

• Gather and translate business requirements into clear technical and functional documentation

• Partner with delivery teams and third-party vendors to ensure effective CRM configuration and data integration

• Facilitate workshops and engage users and stakeholders throughout the project lifecycle

• Map current and future-state business processes, identifying data and system dependencies

• Contribute to planning, testing, and realisation of business benefits

• Work collaboratively with project managers, developers, and cross-functional teams

Required Experience:

• Demonstrable experience as a Business Analyst on Microsoft Dynamics 365 CRM implementations (preferably cloud-based)

• Experience working within regulated or structured environments such as housing or similar sectors

• Strong stakeholder management skills, including experience working with both technical and non-technical audiences

• Ability to operate effectively in dynamic project environments with shifting priorities

• Comfortable navigating ambiguity and evolving scopes

• Proven experience working with external vendors and supporting system integration