D365 CE PRODUCT LEAD/OWNER - OUTSIDE IR35 - 3/4 DAYS ONSITE 1 DAY REMOTE

Posted 5 days 1 hour ago by Opus Recruitment Solutions Ltd

Permanent
Not Specified
Other
England, United Kingdom
Job Description

D365 CE PRODUCT LEAD/OWNER - OUTSIDE IR35 - 3/4 DAYS ONSITE 1 DAY REMOTE

Are you a Microsoft Dynamics expert with a passion for driving adoption, enabling users, and aligning systems to real business needs? We're looking for a CRM Product Lead to take full ownership of our Dynamics CRM platform and help shape the future of our fast-paced, professional services organisation.

About the Role

This is a high-impact, business-critical position. You'll sit at the intersection of product management, user experience, commercial operations, and data strategy. If you've lived and breathed Dynamics in a professional services context and know how to translate business processes into intuitive, effective systems, this one is for you!

Key Responsibilities Drive Adoption & Engagement
  • Lead onboarding, upskilling, and tailored training across teams
  • Foster high CRM engagement across sales, delivery, finance, and leadership
  • Embed a continuous feedback loop to iterate the CRM around user needs
Own the Product Roadmap
  • Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead roadmap
  • Scope and spec features based on real user workflows and pain points
  • Collaborate with internal developers and third-party tech partners
Optimise System Performance & Integration
  • Oversee system performance, data integrity, and integrations (e.g. ATS, finance systems)
  • Establish CRM best practices, usage standards, and documentation
Engage Senior Stakeholders
  • Align CRM functionality with business objectives across departments
  • Serve as the primary interface between tech and the business
  • Ensure CRM data powers meaningful insights and decision-making
What You'll Bring
  • Proven experience implementing and scaling Microsoft Dynamics in a professional services environment
  • Strong track record of driving behavioural change and tech adoption
  • Deep understanding of leadership, consulting, or talent businesses
  • Hands on, floor walking approach-comfortable with both end users and execs
  • Skilled in translating business processes into CRM specs and delivering through Agile teams
  • Confident in stakeholder engagement, governance, and change enablement
  • Commercial and financial acumen to support data driven decision making

If you would like to apply for this role please send your CV to