Czech and Slovak Language Specialist (UK based Contract role)
Posted 1 day 18 hours ago by Entrepreneur First
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
This will be on a part-time basis, with 2-3 days weekly commitment for approximately 10 weeks. Based on your preferred days, these will be set.
Responsibilities- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Agent Designers to produce the best conversational UX and the highest call containment
- Native/fluent Czech and/or Slovak speaker, ideally both
- Professional working proficiency in English (we have an international team, but English is our shared language)
- Great communicator and enjoy working in a diverse team
- Meticulous with an eye for detail
- Can-do attitude and high standard for own work
- Passionate about great user experiences and delivering the best UX to customers
- Interested in natural language understanding technologies and curious about how advanced conversational AI is changing contact centres
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involve language skills, such as linguistics, translation, scripting writing, etc
We offer competitive compensation based on experience, expertise, and the level of responsibility.
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
This role is offered on a contractor basis only. Individuals engaged in this role will not be employed by PolyAI and will operate as independent contractors. Please confirm you understand and are able to work under these terms.