CXone Contact Centre Solutions Architect - Hybrid

A leading technology solutions partner is seeking a skilled Solution Architect in London. This role involves designing and implementing Contact Centre solutions using NICE CXone, collaborating with clients to understand their needs, and articulating technical solutions. You will work closely with the sales team and conduct workshops, ensuring to maintain and grow relationships with clients. The ideal candidate should have proven experience in large-scale contact centre design and a strong understanding of operational insights and KPIs.