CX Delivery Lead Jira & Backlog Governance

G MASS are seeking a CX Project Manager to join a global financial services organisation. The role sits at the centre of day-to-day Client Experience delivery, bringing structure through tracking, reporting and governance to free senior leaders for roadmap ownership and stakeholder strategy.

You will work hands-on with Jira, becoming the go-to person for backlog structure, ticket quality and workflow discipline as you grow from coordination into true delivery ownership.