CX Aftercare Executive

About The Role

Job Title: CX Aftercare Executive
Salary: £28,000 per annum + up to 10% bonus
Location: Hook
Working Hours: Monday to Friday (Rotating shift patterns - 8am 4:15pm / 9:45am 6pm)
Job Status: Permanent

What you'll be working on

• Take full ownership of individual customer cases, becoming their dedicated point of contact from first call to final resolution
• Investigate issues with a detective's eye, digging into details, connecting dots, and solving problems with precision and empathy
• Communicate with customers via email and phone, delivering clear updates and building trust through every interaction
• Handle initial claims with care, ensuring customers feel supported and confident throughout the process
• Spot patterns and opportunities to improve our service, feeding insights back into the business to help us evolve
• Champion the cinch mission in everything you do, no faff, just brilliant service that puts drivers first

Things we look for in you

• A flair for turning everyday customer interactions into unforgettable experiences - you don't just solve problems, you create moments
• Your own unique style: whether you're a calm strategist, a bold empath, or a detail-obsessed detective, you bring colour and character to every case
• A natural instinct for building trust, you know how to make people feel heard, valued, and looked after
• The creativity to find new ways forward when the path isn't obvious
• A curious mind that's always asking, "How can we make this better?" and the courage to share your ideas
• Experience in customer service or account management, or a role where you've owned outcomes and made people's day
• Bonus points if you've used tools like Zendesk or worked in fast-paced environments - what matters most is your mindset

cinch and Rewards

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

We value diversity and inclusion

We welcome candidates from all backgrounds and encourage diversity in our workforce.