CX Advisor

Salary Circa £27,060 per annum (rising to £29,213 per annum on completionof probation) About The Role

We are looking for a positive and proactive individual to provide excellent customer service to our internal and external customers within the housing team of our ambitious housing association.

You will be the first point of contact for our customers and provide assistance on a variety of queries.

The role is predominantly over the phone through inbound calls but also via email, webchat and face to face.

You will be proactively responding to service requests such as repairs and maintenance, housing enquiries, lettings, benefit advice, along with a variety of calls for the rest of the business always aiming to resolve customer issues at point of contact.

You will also be responsible for recording your interactions within our communications system and IT systems, and the role will require you to work to group policy and procedures and be flexible.