Customer Water Quality Officer

Overview

This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples from our treatment centres, reservoirs, and a mix of customer homes to ensure tap water remains of the highest quality.

What you'll be doing as a Customer Water Quality Officer

• You'll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering a large area.
• Your main job will be testing water samples in domestic homes and businesses.
• You'll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints from time to time.

Your base location will be in West London, either at our depot in Hammersmith or Walton.

Standard working hours are 7:30am to 3:30pm, Monday to Friday. When needed you may be on a standby rota for which you receive an additional payment. This would be up to 2 weekends in every 7 weeks and would include evenings and weekends.

What you should bring to the role

• We need someone who's done a bit of driving and is confident in a medium size vehicle in busy areas with high traffic.
• You will have customer-facing experience and be comfortable visiting domestic houses and businesses.
• You must have a clean manual driving licence.
• Good at planning your routes, organized, and happy to set up your day and work by yourself.
• It's a plus if you already know a bit about the water industry; if not, this is a fantastic opportunity to learn.
• Good computer literacy and attention to detail, as this is a technical role that requires following detailed procedures.

What's in it for you?

• Competitive starting salary of £28,830 per annum.
• Use of a company van for business purposes.
• Annual Leave - 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to benefits to support health, wellbeing, and finances (annual health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, life assurance).

Find out more about our benefits and perks.

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job with a long journey ahead, so we need passionate and skilled people committed to making a difference.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know-we're here to help and support.

If a crisis happens, we rally to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be provided for what is undoubtedly a rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.